Shipping Policy

Shipping Coverage

We currently ship to all serviceable pin codes across India. Enter your pin code at checkout to verify delivery availability to your area.

Shipping Partners

We work with trusted delivery partners including:

Delhivery

Delivery Timelines

Standard Delivery

Timeline: 3-5 business days after dispatch
Coverage: All serviceable pin codes

Express Delivery

Express available on request

Shipping Charges

Free Shipping: On orders of ₹1,199 and above
Standard Shipping: ₹99
The exact shipping charge for your order is shown at checkout before you pay

Order Processing

Order Confirmation: You'll receive an email confirmation immediately after placing your order
Processing Time: Orders are dispatched within 1 business day
Dispatch Notification: You'll receive an email when your order is shipped, including tracking details whenever we have a tracking number for your order
Tracking: Where a tracking number is available, you can track your order on the delivery partner's website

Delivery Process

Our delivery partner will attempt delivery at your provided address
Please ensure someone is available to receive the package

Delivery Issues

Incorrect Address

Please double-check your delivery address before placing the order
We can only correct an address before your order is dispatched, so tell us as soon as possible
Contact us immediately at admin@bunaav.com for address corrections

Failed Delivery Attempts

Your delivery partner may re-attempt delivery if nobody is available to receive the package
After failed attempts, the package returns to us
Re-shipping charges may apply

Damaged or Missing Items

Check your package immediately upon delivery
Report any damage or missing items within 48 hours
Include photos of damaged items/packaging
We'll arrange replacement or refund as appropriate

Dispatch Address

Orders are dispatched from: 5/391, Awas Vikas Farrukhabad, Uttar Pradesh PIN: 209625 India

International Shipping

We currently do not offer international shipping. We're working on expanding our services globally.

Tracking Your Order

Track your order through:

The tracking link in your shipping confirmation email, when a tracking number is available
Your order history in your account, which shows the current status of each order
The delivery partner's website, using the tracking number

Contact Us

For shipping-related queries:

Email: admin@bunaav.com Phone: +918299336533 Response Time: Within 24 hours

Please note that delivery times are estimates and may vary due to unforeseen circumstances such as weather conditions, strikes, or logistics issues.

Order Processing

Order Confirmation: You'll receive an email confirmation immediately after placing your order

Processing Time: Orders are dispatched within 1 business day

Dispatch Notification: You'll receive an email when your order is shipped, including tracking details whenever we have a tracking number for your order

Tracking: Where a tracking number is available, you can track your order on the delivery partner's website

Delivery Issues

Incorrect Address

Please double-check your delivery address before placing the order

We can only correct an address before your order is dispatched, so tell us as soon as possible

Failed Delivery Attempts

Your delivery partner may re-attempt delivery if nobody is available to receive the package

After failed attempts, the package returns to us

Re-shipping charges may apply

Damaged or Missing Items

Check your package immediately upon delivery

Report any damage or missing items within 48 hours

Include photos of damaged items/packaging

We'll arrange replacement or refund as appropriate